Contact Us
Your Vision, Our Support: Let's Create Together
At Cossync, our connection with the cosplay community is everything. Whether you have a question about sizing, need advice on styling a specific character's wig, are inquiring about custom commission possibilities, or simply want to share your latest project with us – we want to hear from you. Our team of fellow enthusiasts is dedicated to providing timely, knowledgeable, and personal support.
How to Reach Us:
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Customer Service & General Inquiries:
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Email: mail@cossync.com
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Response Time: We strive to reply to all emails within 24-48 business hours.
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Custom Orders & Commission Requests:
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Email: mail@cossync.com
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Process: For custom armor, elaborate outfits, or significant modifications, please email us with your character references, ideas, and timeline. Our design team will review and provide a personalized consultation.
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Information to Include for Faster Assistance:
To help us serve you best, please include your order number (if applicable), the product name/SKU, and clear details about your question or request when you contact us.